What happens if I don't pay for tolls within three days of travel?
If you’ve travelled on the go via network more than three days ago and you have not purchased a road pass to cover your travel, you will be charged additional fees.
If you don't pay within three days of travel
- go via will send a Toll Invoice to the vehicle’s registered owner. A single Toll Invoice will include all trips made over seven consecutive days. A fee of $8.21* will be charged.
- If you don’t pay the Toll Invoice by the due date, go via will send you a separate Demand Notice for each unpaid toll. A fee of $23.46* will be charged for each Demand Notice that is sent to you.
- If you don’t pay the Demand Notice by the due date, the Department of Transport and Main Roads or the Brisbane City Council may issue you with a $170* Infringement Notice for each unpaid Demand Notice.
- Unpaid Infringement Notices may be referred to the State Penalty Enforcement Register (SPER). Additional fees will apply. Refer to sper.qld.gov.au.
*Fees listed are current as of 1 July 2016.
go via is committed to working with you to help you travel with ease.
- The best way to avoid fees is to set up a go via account with an automatic top up.
- If you've travelled on the go via network and receive a Toll Invoice for the first time, simply contact us to open a go via account and we will waive the Toll Invoice fee.
- If you have a go via account and receive a Toll Invoice for the first time, we will waive the fee in the first instance if you have inadvertently made a mistake with your account details or payment.