What happens if I don't pay for tolls within three days of travel?

 

If you’ve travelled on the go via network more than three days ago and you have not purchased a road pass to cover your travel, you will be charged additional fees.

 

If you don't pay within three days of travel

  1. go via will send a Toll Invoice to the vehicle’s registered owner. A single Toll Invoice will include all trips made over seven consecutive days. A fee of $8.36* will be charged.
     
  2. If you don’t pay the Toll Invoice by the due date, go via will send you a separate Demand Notice for each unpaid toll. A fee of $23.89* will be charged for each Demand Notice that is sent to you.
     
  3. If you don’t pay the Demand Notice by the due date, the Department of Transport and Main Roads or the Brisbane City Council may issue you with a $176* Infringement Notice for each unpaid Demand Notice.
     
  4. Unpaid Infringement Notices may be referred to the State Penalty Enforcement Register (SPER). Additional fees will apply. Refer to sper.qld.gov.au.
     

*Fees listed are current as of 1 July 2017.

 

Avoiding fees

go via is committed to working with you to help you travel with ease.

  • The best way to avoid fees is to set up a go via account with an automatic top up.
     
  • If you've travelled on the go via network and receive a Toll Invoice for the first time, simply contact us to open a go via account and we will waive the Toll Invoice fee.
     
  • If you have a go via account and receive a Toll Invoice for the first time, we will waive the fee in the first instance if you have inadvertently made a mistake with your account details or payment.