Tunnel and road safety

What should I do if my vehicle breaks down in a tunnel

 

What should I do if my vehicle breaks down in a tunnel?

As well as offering motorists travel time savings and reliability, travelling on the go via network also provides motorists with the added safety and security of a 24 hour incident response service.

If you're involved in an incident, 24/7 safety cameras will alert our control room operators and we’ll send out an incident response unit to assist you right away.

Find out more about the safety features of the go via network.

If you break down in a tunnel you should:

  • drive out of the tunnel or if this isn't possible try to stop in a right or left lane (not the centre lane)
  • switch on your hazard lights and radio
  • stay calm and wait for the incident response unit which will attend to you as quickly as possible
  • if you need to call for help use your mobile phone to call go via on 13 33 31, or you can use one of the emergency phones located along the tunnel walls
  • remain in your vehicle unless there’s a fire or you're asked to evacuate by the control room
  • if you do have to get out, watch carefully for other traffic and move to either the walkway or in front of your vehicle, never behind it
  • in an evacuation, look for the running man symbols and flashing lights for a safe exit point

 

Try to stay calm and remember that our extensive CCTV coverage means operators can spot incidents and will help you out as quickly as possible.

 

Tips for safe tunnel driving

 

Breakdowns and incidents in tunnels can disrupt traffic and be a safety hazard.

  • switch on your lights – to improve your vehicle’s visibility
  • avoid unnecessary lane changes – to reduce the risk of collision
  • listen to your radio – a radio re-broadcast system is in place to enable tunnel operators to broadcast important/safety messages over a vehicle’s radio
  • Obey vehicle restrictions
  • If you breakdown switch on your hazard lights and remain in your vehicle unless you are otherwise instructed; an incident response vehicle will be dispatched to assist you as quickly as possible.

Find out more about the safety features of our tunnels.

Traffic conditions and road works

You can find out about upcoming road works on our go via network traffic updates page or follow us on Twitter live incident updates (only for major incidents not general traffic issues).

 

Safety features

Our tunnels are equipped with world-class safety features, including:

  • automatic incident detection cameras
  • fire extinguishers and emergency phones
  • a public address and radio system that automatically connects to your vehicle radio
  • strobe lights to guide you toward the emergency exits
  • an overhead sprinkler system in case of fire

Check the electronic message boards for up-to-the-minute safety information. Urgent warnings will be broadcast through the public address system and your car radio if you have it turned on.

Vehicle height limits

 

The go via network tunnel clearance height is 4.6 metres.

If you drive a vehicle over this height you won't be able to use the tunnels. Detection systems outside the tunnel notify drivers of height limits. Warning signals are initialised if the height limit is breached. All vehicles exceeding the height limit will be advised to take an alternate route.

If drivers of over height vehicles proceed, entry will be prevented by an over height barrier structure

 

Vehicle restrictions

 

To ensure tunnel safety the following vehicles are not permitted:

  • vehicles and loads exceeding 4.6m high
  • vehicles carrying commercial quantities of dangerous goods
  • any vehicle displaying a dangerous goods placard
  • mopeds
  • tractors

Detection systems outside the tunnel notify drivers of height limits. Warning signals are initialised if the height limit is breached. All vehicles exceeding the height limit will be advised to take an alternate route. If drivers of over height vehicles proceed, entry will be prevented by an over height barrier structure