Fees

Below are the fees and charges that may apply to go via payment options. Please note that these fees exclude any toll costs, click here to view current toll costs.
 

Toll prices and fees are adjusted on 1 July each year, in line with the annual Brisbane Consumer Price Index (CPI) increase. The current fees listed below are valid from 1 July 2016 to 30 June 2017.

Fees

Current Fees

When and how it applies

Video Matching Fee

$0.47

  • Applies each time a vehicle travels through a toll point on the go via  network, without a tag or when a tag is not detected at the time of passage. NOTETravel on AirportlinkM7 will incur a different Video Matching fee charge.

AirportlinkM7 Video Matching Fee

$0.92

  • Applies each time a vehicle travels through AirportlinkM7 without a tag or when a tag is not detected at the time of passage. This fee will remain unchanged at $0.92 until 30 June 2017.

Retail Service Fee $1.17
  • For each pass purchased through the retail network.

    This fee is not applied to top-ups made on accounts using a go via account card.

Manual Top-up Fee

$1.17

  • For each manual top-up made on any go via account.

    The fee is deducted from your account after the full payment amount has been credited.

Requested Statement Fee

$3.52

  • For a requested statement, fee for each paper statement that you request from us. **

Direct Debit Return Payment Fee

$3.00

  • Subject to the relevant bank charge

Tag Non-return Fee

$46.91

  • For each tag that is not returned on closure of a go via account, or
  • For when your tag has been lost or stolen

Toll Invoice Fee

$8.21

  • For a Toll Invoice that is issued. 

Demand Notice Charge (administration charge)

$23.46

  • For a Demand Notice that is issued.

Tolls, fees and charges are inclusive of GST.

*In special circumstances the fee may not apply to vehicles which are not suitable for tag use such as car carriers, motorbikes, cranes and vehicles fitted with metallic windshields where this vehicle is part of a full account. Please contact go via if you require further assistance.

 

**Only where a name and address has been supplied are you eligible to opt in for printed go via Statements. This option is available for go via accounts and selected go via passes.

 

User administration charge: the user administration charge consists of one of more of these fees—video matching fee, retailer service fee and Toll Invoice fee, depending on which tolling product is utilised by the road user.