Before you contact us
We've put the most commonly asked questions into some quick-help guides. Try one of these for a speedy answer to your question
Manage your account online
Did you know you can quickly complete many account functions online? Simply log into your account to:
- Update your contact and payment details
- Add or remove a vehicle from your account
- View your account balance and top up your account
- Set up an automatic payment
Need help logging in?
7am - 7pm, 7 days a week
For enquiries outside of Australia,
please call +61 7 3182 2700
If your question isn't answered by one of the guides above, please complete the form below and our customer care team will get back to you within 2 business days.
You have 3 days to pay for your tolls. If you are attempting to make a payment outside the 3 days please call us on 13 33 31.
If you have another enquiry related to payment please fill in the form below and we will contact you.
Complaints and feedback
We're committed to saving you time both on and off the road, so your feedback is important to us. Learn more about the complaints and feedback process.
You are free to contact us, register to receive updates and subscribe to our mailing services anonymously or pseudonymously. However, if your reason for contacting us relates to a particular account, payment, toll charge or vehicle, we may require personal identification details in order to be able to respond to you effectively, or in order to give you access to any personal information we may hold about you.
We will only use the information that you provide in the enquiry form to help you manage your account and to provide our services to you. We may occasionally disclose the information that you provide to third parties who assist us in providing our services to you.