Contact us

Before you contact us

We've put the most commonly asked questions into some quick-help guides. Try one of these for a speedy answer to your question

Manage your account online

Did you know you can quickly complete many account functions online? Simply log into your account to:

  • Update your contact and payment details
  • Add or remove a vehicle from your account
  • View your account balance and top up your account
  • Set up an automatic payment

Need help logging in?

Contact details

Payment enquiries
Complaints and feedback

13 33 31

7am - 7pm, 7 days a week

For enquiries outside of Australia,
please call +61 7 3182 2700

Interpreter service: 13 14 50

TTY Service: If you're deaf, have a hearing or speech impediment, contact us through the National Relay Service

Translation and interpreting services: 131 450 and ask to speak to go via 13 33 31

Email enquiries

If your question isn't answered by one of the guides above, please complete the form below and our customer care team will get back to you within 2 business days.

Payment enquires

You have 3 days to pay for your tolls. If you are attempting to make a payment outside the 3 days please call us on 13 33 31.

If you have another enquiry related to payment please fill in the form below and we will contact you.

Payment enquiry
  • From:    To:  

Transfer a Toll Invoice to another toll operator

A go via Toll Invoice can be paid using an account held with another toll operator. Fill out the form below if you've received a Toll Invoice and would like to transfer it to an alternative account.

Complaints and feedback

We're committed to saving you time both on and off the road, so your feedback is important to us. Learn more about the complaints and feedback process.


Follow @govianetwork for up-to-date info on planned road work, events and community information.

For customer support, you can also tweet @govianetwork from 8:30am to 5pm weekdays.

You are free to contact us, register to receive updates and subscribe to our mailing services anonymously or pseudonymously. However, if your reason for contacting us relates to a particular account, payment, toll charge or vehicle, we may require personal identification details in order to be able to respond to you effectively, or in order to give you access to any personal information we may hold about you.

We will only use the information that you provide in the enquiry form to help you manage your account and to provide our services to you. We may occasionally disclose the information that you provide to third parties who assist us in providing our services to you.

For further information about how we collect, use and disclose your personal information, please refer to our Privacy Policy. Our Privacy Policy also explains our complaint procedures, how you can access the personal information we hold about you and ask us to correct it..

contact us header

Have an enquiry? Please select from the following list of topics. Alternatively, see below for our contact details.