Complaints and Feedback

Our Customer Resolutions team is committed to service excellence and is certified by the Customer Service Institute of Australia.

Your complete satisfaction is important to us, if you have any issue with our service or infrastructure you can contact our customer service team. If your enquiry still isn't resolved you can lodge a complaint via the form below and our customer relations team will be in contact within 2 business days.

We'll try our best to resolve your enquiry, however if at the completion of our investigation you are not satisfied with the outcome, you will then be eligible to contact the TCO Tolling Customer Ombudsman.

You can contact the Ombudsman by:

 

Please note that the Ombudsman can only review complaints that have progressed through Transurban Queensland's full internal complaint resolution process (detailed above). You will also need to complete a consent form in order for the Ombudsman to review your complaint.

For general enquires, please visit our contact us page

We are unable to accept payment or account updates via this feedback form. To pay for a casual toll, sign up for a go via road pass.

Complaint/Feedback
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