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  • I travelled on a toll road, how do I pay?

    I travelled on a toll road, how do I pay?

    If you travel without an account or pass, the vehicle's registered owner will be issued with a toll invoice, which includes the tolls plus additional fees.

    To avoid receiving a toll invoice, you can buy a pass up to 3 days after you've travelled. A road pass can be bought online, or you can buy a toll credit pass in person at participating 7-Eleven, United Petroleum, Puma or newsagent outlets. Find a retailer

    Alternatively, you have until midnight on the seventh day after you travelled to open a pre-paid account or add a vehicle to an existing account.

    If you don't cover your travel within these time frames, a toll invoice will be sent to the vehicle's owner.

    Payment options

  • Can I make a payment without logging in?

    Can I make a payment without logging in?

    Yes, you can pay by credit card on our quick payment page. Just make sure you have your account or pass number handy.

    Make a quick payment

  • What does it cost to travel on the go via network?

    What does it cost to travel on the go via network?

    Tolls are the amounts charged for travelling on a toll road. The total amount is calculated electronically, based on where you travel and your vehicle class.

    Fees are separate charges that apply in particular circumstances, depending on the type of account or pass you have.

    The cost of your trip is determined by: 

    How you pay for your travel

    If you have a go via account, you'll pay a toll for each individual trip. You can opt to travel with or without a tag on your account, but you'll be charged a video matching fee each time you pass a toll point without a tag.

    If you buy a pass, you’ll be charged standard tolls plus a video matching fee per toll point. Depending on which pass you buy, these will be either auto-debited from your linked credit card, or deducted from the balance of the pass.

    The type of vehicle you use

    Toll prices vary for cars, light commercial vehicles, heavy commercial vehicles and motorcycles. Find out more about vehicle classes.

    Where you travel

    Tolls are calculated according to the toll points you pass. Find out how much your trip will cost by using our toll calculator.

     

    Find out more about accounts and passes

  • How do I calculate my travel costs?

    How do I calculate my travel costs?

    Your costs will depend on a number of factors, including the class of vehicle you drive, how far you travel and the type of account or pass you choose.

    The easiest way to calculate your go via travel costs is to use our toll calculator.

  • What do I do if I've been incorrectly charged?

    What do I do if I've been incorrectly charged?

    If you think you've been incorrectly charged, please email us.

    Make sure to include your:

    • account name
    • account number
    • details of the incorrect charge