Up until now, you’ve been able to log in using your account number or User ID and PIN. With the new login process you’ll be switching to a unique username and password instead.
Already have a User ID?
If you already have a User ID you've been using to log in to your go via account, there's no need to set up a new username. Your User ID was migrated to our new system and will act as your username. We’ve also migrated all your account details.
Log in using your username and PIN, and you’ll be prompted to set up a new password before continuing to your online account.
How do I create my new username and password?
If you don’t have a User ID/username you can create one online.
To create your new username, you'll need your account number or email address and PIN. When you have these ready, visit the create username page and we'll guide you through a few easy steps. And don’t worry if you've forgotten your PIN—you’ll still be able to complete the process.
You can choose any username, provided it’s at least 3 characters long and hasn’t been selected by another user. If your preferred username is unavailable, you'll be asked to choose something different.
At the end of the process, you'll be logged in to your account. We'll also send you an email confirming your new username.
Why the change?
The new login process makes account management easier. You'll be able to self-serve with the 'find my username' function and simpler password resets. This means you don't need to call if you get locked out of your account.
We also plan to improve your online experience with exciting new account management features and digital products. This login change will allow us to roll these out in the future.