What should I do if my tag doesn't beep?

Your tag should beep every time it passes through a toll point. If it doesn't do this, it may have a flat battery or be faulty or incorrectly installed.

You can check whether your tag is correctly installed by referring to our installation guides.

If you think your tag has a flat battery or is faulty, you should order a replacement as soon as you can to avoid being charged a video matching fee when you travel.

To order a replacement tag, contact our customer care team.