What should I do if my tag doesn't beep?
Your tag should beep every time it passes through a toll point. If it doesn't do this, it may have a flat battery or be faulty or incorrectly installed.
You can check whether your tag is correctly installed by referring to our installation guides.
If you think your tag has a flat battery or is faulty, you should order a replacement as soon as you can to avoid being charged a video matching fee when you travel.
To order a replacement tag, contact our customer care team.