How soon can I travel after opening an account?

For a pre-paid account your tag will take 7-10 working days to arrive, but you can start travelling right away if you register your vehicle to your account.

Normally, a video matching fee is charged when you travel without your tag. As a new customer, we'll refund any video matching charges you incur on your new account for 14 days from the day the account is opened. Any refunds might take up to 4 weeks to appear on your account.

When your new tag arrives, ensure it's installed correctly to avoid incuring any future video matching fees.