I'm having trouble logging in

To log in to your account you'll need your username and password. If you've created a new username and password but can't log in, you can reset your password or visit the find my username page to recover your username.

If you’re still using an account number and PIN to log in, you’ll need to create a new username and password.

If you already have a User ID and have been using this to log in to your go via account online, there is no need to set up a new username.  When you log in using your User ID and PIN you will be prompted to set up a new password.

Make a payment without logging in

If you need to make a payment to your account, you can use the quick payment facility without logging in. You'll need your account or pass number and a credit card to make the payment.