I have a User ID. Do I need to set up a new username?

If you already have a User ID you've been using to log in to your go via account, there's no need to set up a new username.  

Your User ID was migrated to our new system and will act as your username. We’ve also migrated all your account details. 

To log in to your account, all you need to do is set up a new password.

If you log in using your existing User ID and PIN, you’ll be prompted to set up a password before continuing.

Where can I find my User ID/username? 

On Wednesday 8 November, you should have received an email from go via with the subject line Important information about your go via account. Your username was included in this email. 

If you didn’t receive the email, or don’t have it handy, you can use the Find my username process to retrieve your username.