Some of the details we'll need to set up your road pass

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Refer to our road pass fees and road pass Customer Service Agreement

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  • How does a road pass work?

    How does a road pass work?

    A road pass is a simple way to pay for short-term Queensland toll road use.  A pass can be opened for 1 day, 30 days or anything in between.

    You can also backdate the start date of your pass by up to 3 days to pay for trips you’ve already taken.

    To open a pass online you’ll need a licence plate number, your credit card and a few personal details. 

    We use your licence plate number to identify your vehicle as it passes through a toll point and charge these tolls to your credit card.

    How much does a road pass cost?

    When you first buy your pass, we take a $1.00 security payment to ensure your credit card is valid. This is added to your pass as toll credit.

    The total amount you’ll pay will depend on the toll road charges you incur for the duration of the pass. You will pay the cost of any tolls plus a video matching fee of $0.48 for each trip.

    For example, a car trip across the Go Between Bridge will cost a total of $3.61, $3.13 in tolls and a $0.48 video matching fee.

    Backdating your travel

    When opening a road pass you’ll need to add the licence plate number of at least one vehicle. You’ll have the option to set a start and end date for each vehicle added to your pass.

    By choosing a start date in the past you can cover any travel you’ve already made in the past 3 days.

    If you think you might use a toll road again soon it’s worth leaving the end date open, that way you’ll be covered for a full 30 days.

    Information you’ll need to open your pass

    As well as your vehicle licence plate number and credit card details, you’ll also be asked to provide basic contact information, including your first and last names and your email address and mobile phone number.

    We use this information to send you a confirmation email once your pass is up and running, and to send you a final statement once your pass expires.

    Why do I need a username, password and PIN?

    We ask you to set up a username and password when you buy your road pass so that you can log in and manage your pass. You’ll be able to edit the end date, add other vehicles to the pass and review tolls and charges, when they become available.

    You’ll also need to create a 6-8 digit security PIN which is used by our call centre if you ever need to call us.

    Payment processing times

    Trips are automatically charged to your credit card after you travel.  Most trips are processed and billed within 3 days but in some circumstances it may take a little longer.

    We may take a final credit card payment 21 days after your road pass has closed to cover any tolls and fees for trips that took longer to process.

    If no travel is made using your pass, the $1.00 security payment will be refunded to you approximately 21 days after your pass ends.

    Why can’t I see exact tolls when I first buy a road pass?

    Your road pass needs to be open and have at least one licence plate number registered to it before tolls can be associated with your pass.

    You’ll be able to see your trips on the trip history page after logging into your pass online.

  • I have a tag from Sydney or Melbourne. Do I need to buy a pass for my Brisbane travel?

    I have a tag from Sydney or Melbourne. Do I need to buy a pass for my Brisbane travel?

    All Australian tolling tags can be used nationwide, including on toll roads in Brisbane.

    Just make sure your licence plate number is listed on your account before you travel interstate.

    If you’re borrowing a car while in Brisbane, you can still use your tag. Just add the vehicle’s licence plate number to your account while you’re in town, and remember to remove it when you leave.

    It’s worth noting that Brisbane toll charges and fees may take a little longer to appear on your account than local trips.

  • Can I buy a road pass without a credit card?

    Can I buy a road pass without a credit card?

    You need either a credit or debit card to buy a road pass.

    If you'd like your tolls to be debited from your bank account, consider opening an account. You'll still need a credit or debit card, but you can set up direct debit for ongoing payments.

    Not sure which account or pass is right for you? Our online product selector can help you choose.

  • Can I change the end date of my road pass?

    Can I change the end date of my road pass?

    You can change the end date of your road pass by changing the end date of the vehicles linked to your pass. Simply follow these steps:

    1. Log in using your username and password
    2. Select Vehicles from the menu to the right
    3. Select a vehicle and click Edit vehicle
    4. Change the end date to extend your pass for that vehicle and then click Submit

    You should receive confirmation that the process has been completed. You'll need to separately extend the end date for each vehicle attached to your pass.

    Road passes automatically expire unless you extend them. If you plan to use toll roads regularly, consider opening an account.

  • What should I do if I travelled on a toll road?

    What should I do if I travelled on a toll road?

    If you've travelled on a toll road and don't have an account, you can buy a pass to cover it if you do so within 3 days.

    Alternatively you can open an account within 7 days of travel.

    If you don't buy a pass or open an account within these time frames, a toll invoice will be sent to the vehicle's owner for each trip made. It can take up to 4 weeks after you travel for a toll invoice to be sent to the vehicle's owner.