photo: go via network toll road  

Travel regularly and want to save on fees?

photo: go via network toll road  
Already purchased a toll credit pass?

photo: Gateway Bridge, Brisbane  
Travelled without paying?

Help and support

  • I travelled on a toll road, how do I pay?

    I travelled on a toll road, how do I pay?

    If you travel without an account or pass, the vehicle's registered owner will be issued with a toll invoice, which includes the tolls plus additional fees.

    To avoid receiving a toll invoice, you can buy a pass up to 3 days after you've travelled. A road pass can be bought online, or you can buy a toll credit pass in person at participating 7-Eleven, United Petroleum, Puma or newsagent outlets. Find a retailer

    Alternatively, you have until midnight on the seventh day after you travelled to open a pre-paid account or add a vehicle to an existing account.

    If you don't cover your travel within these time frames, a toll invoice will be sent to the vehicle's owner.

    Payment options

  • I'm having trouble logging in

    I'm having trouble logging in

    To log in to your account you'll need your username and password. If you've created a new username and password but can't log in, you can reset your password or visit the find my username page to recover your username.

    If you’re still using an account number and PIN to log in, you’ll need to create a new username and password.

    If you already have a User ID and have been using this to log in to your go via account online, there is no need to set up a new username.  When you log in using your User ID and PIN you will be prompted to set up a new password.

    Make a payment without logging in

    If you need to make a payment to your account, you can use the quick payment facility without logging in. You'll need your account or pass number and a credit card to make the payment.

  • I have a User ID. Do I need to set up a new username?

    I have a User ID. Do I need to set up a new username?

    If you already have a User ID you've been using to log in to your go via account, there's no need to set up a new username.  

    Your User ID was migrated to our new system and will act as your username. We’ve also migrated all your account details. 

    To log in to your account, all you need to do is set up a new password.

    If you log in using your existing User ID and PIN, you’ll be prompted to set up a password before continuing.

    Where can I find my User ID/username? 

    On Wednesday 8 November, you should have received an email from go via with the subject line Important information about your go via account. Your username was included in this email. 

    If you didn’t receive the email, or don’t have it handy, you can use the Find my username process to retrieve your username. 

  • What should I do if my tag doesn't beep?

    What should I do if my tag doesn't beep?

    Your tag should beep every time it passes through a toll point. If it doesn't do this, it may have a flat battery or be faulty or incorrectly installed.

    You can check whether your tag is correctly installed by referring to our installation guides.

    If you think your tag has a flat battery or is faulty, you should order a replacement as soon as you can to avoid being charged a video matching fee when you travel.

    To order a replacement tag, contact our customer care team.

  • I have an account but I received a toll invoice

    I have an account but I received a toll invoice

    You may have received a toll invoice if:

    • you were driving a car that hadn't been added to your account
    • your account was suspended at the time of travel

    Your account may have been suspended if:

    • you didn't made a payment by the due date
    • an auto payment failed

    You can check or update your payment details by logging in to your account.

    If you have a pre-paid account, make sure your balance stays above the required $20 minimum. If your account balance is low, your tag will beep 3 times as it passes through a toll point. You can check your balance by logging in to your account.

    If you have a commercial account, make sure you pay your monthly statement by the due date to avoid having your account suspended.